Contact us
We are a small team, and a person reads every message.
Support email
support@scanchess.comWe reply within 2 business days, and usually the same day for anything about billing.
What to include
- The email address on your account.
- For billing: the order id from the receipt Waffo sent you.
- For a bad scan: the scoresheet photo, and which move came out wrong.
You might not need us
Who runs ScanChess
ScanChess is operated by SudoAI. Web subscriptions are sold by Waffo as merchant of record, which is what appears on your statement.