Refund Policy

All sales are final

Subscription payments are not refundable. That includes the unused remainder of a period, a renewal you forgot to cancel, and credits you bought but did not spend.

This is what lets us price the way we do, and in exchange the free tier is a real one: every new account gets 10 free credits — five scoresheets — with no card required and no feature held back. Use them to check that the recognition copes with your handwriting before you subscribe.

Exceptions

The above does not apply to:

• Anything applicable law requires us to refund. This policy does not reduce rights given to you by the mandatory consumer protection law where you live; EU/UK customers keep their statutory withdrawal rights where those conditions are met.
• Purchases made through the Apple App Store or Google Play. Those are refunded by the platform under its own policy — request it there. We can neither approve nor block them.
• Technical errors on our side or the payment provider's, such as a duplicate charge or the wrong amount. That is not a refund, it is a correction: contact us and we will fix it.

What to do instead

Cancel rather than wait for the charge and then ask for it back. Cancelling is self-serve: sign in, open the pricing page, press Cancel subscription. Two clicks, no email to anyone.

Cancelling stops all future charges. You keep Pro until the end of the period you have already paid for, and the credits in your balance stay yours — they never expire. Step by step: "How to cancel a ScanChess subscription".

Cancel before the renewal date. For a yearly plan, dealing with it as soon as you get the renewal reminder is the safest habit.

What credits are

• Credits are the internal unit for using the Service. They are not stored value and have no cash value.
• They cannot be refunded, paid out, or transferred to another account.
• The same is true of credits given for free through sign-up or referrals.
• Cancelling does not wipe the credits already in your balance.

Ask us anyway

If a scan comes back unusable, if your account was charged in a way that looks wrong, or if you think your situation should not be handled by the rule above, email support@scanchess.com with your account address and the order id from your Waffo receipt. We reply within 2 business days and look at cases on their facts — a policy is a policy, and a person is a person.

Who you are buying from

Waffo is the merchant of record for web subscriptions and is what appears on your statement. Any refund we are legally required to make is initiated by us and carried out by Waffo.