You should be able to leave a subscription as easily as you joined it. ScanChess has no cancellation form, no "are you sure" maze, and no requirement to write to support.
How to cancel
- Sign in at scanchess.com.
- Open the pricing page — from the top navigation, the footer, or the user menu, where it reads Manage subscription.
- A Your subscription panel appears at the top of the page, showing the date Pro runs until.
- Press Cancel subscription.
That is it. The next charge is stopped immediately, and you will see a confirmation. You can also reach the same panel from the user menu in the top-right corner.
If you hold a Pro pass
The 365-day Pro pass sold in the Mainland China store is paid once and never renews, so there is nothing to cancel: it simply ends on its date, and nothing more is charged.
What happens after you cancel
You keep Pro until the period you paid for ends. Canceling is not a refund and not an instant switch-off. If you cancel on the 3rd and your month runs to the 20th, you are Pro until the 20th. After that the account is on the free tier, which still scans, edits and exports; ScanChess free vs Pro lists what changes.
Your credits stay. Everything already in your balance — the monthly Pro grants, your sign-up credits, referral credits — remains yours and can be spent after Pro lapses. Credits do not expire.
Your games stay. Your library, history, and exports are not touched by canceling. If you want your data actually deleted, that is a different action: delete your account.
Nothing renews. You will not be charged again unless you subscribe again.
Canceling versus refunding
Canceling stops the next charge. It does not return a charge that has already gone through — ScanChess does not offer refunds, including for the unused remainder of a period, except where the law requires it. The full terms are in the refund policy, and ScanChess billing and refunds, explained covers why, and who the charge on your statement comes from.
That makes the timing the thing to get right: cancel before the renewal date, not after. If you are on a yearly plan, dealing with it the moment the renewal reminder arrives is the habit worth having.
If a charge looks wrong rather than unwanted — a duplicate, the wrong amount — that is not a refund question, it is an error, and we will fix it. Email support@scanchess.com.
If canceling does not work
If the button fails, do not just try again and hope. Email support@scanchess.com with the email address on your account, and we will cancel it by hand and confirm. We answer within two business days, and usually the same day for billing.
